Returns & Quality Guarantee
Due to the strict biochemical sterility, cold-chain preservation, and regulatory standards required for analytical reference standards, our return policy balances chemical safety with a 100% Quality Conformity Guarantee.
1. The Chemical Chain-of-Custody Standard
Analytical research peptides and chemical standards are sensitive biochemical reagents. Once a sealed vial leaves the controlled custody of our storage facility and is received by a customer, it cannot be verified against potential environmental contamination, improper thermal exposure, or tampering.
Therefore, in accordance with standard chemical industry biosafety protocols, we cannot accept returns or restock opened or unopened vials for resale. This policy guarantees that every vial delivered to our researchers is 100% factory-sealed, unhandled, and fully verified directly from synthesis.
2. 100% Analytical Conformity & Quality Guarantee
While we do not accept change-of-mind returns, we stand fully behind the scientific accuracy of our compounds:
Analytical Variance Guarantee
If your laboratory conducts independent testing that demonstrates a compound fails to conform to our published Certificate of Analysis (COA) specifications (purity or sequence identity), we will issue an immediate 100% replacement or full store refund upon review of your laboratory data.
Physical Transit Damage
If vials arrive cracked, compromised, or with broken crimp seals, provide photographic evidence within 7 days of delivery for immediate, hassle-free reshipment at our cost.
Order Discrepancies
If you receive an incorrect compound or dosage specification, notify our care team and we will correct the error with expedited priority shipping.
3. How to Submit an Inspection Claim
To submit a damage, discrepancy, or analytical inquiry claim:
- Locate your Order Number (found in your confirmation email or Researcher Account Portal).
- Take clear photographs of the product label showing the Batch Lot Number and the physical issue.
- Email our clinical support team at labs@unenter.live with your order number in the subject line.
- Our operations team will review your submission and process your replacement or refund within 24–48 business hours.